Hot Desking
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Purpose
"Hot Desking" (see for example http://en.wikipedia.org/wiki/Hot_desking) makes it possible for employees to temporarily or permanently change the routing of all their calls to a specific physical device. Then all calls to that extension, also as part of the hunt group or agent group, get routed to that extension.
Hot Desking means that the person takes ownership on the phone. That means that outbound calls from this phone will show his caller-ID. It is not expected that other significant inbound traffic goes to the originally registered extension. This fact suggests that offices use "virtual" and "real" extension numbers:
- "Real" extension numbers are used for employees with a fixed location (e.g. switch board, management)
- "Virtual" extensions don’t have any registrations. They are just used for routing calls to a specific user. They use real extension numbers that are not assigned to any other person, so that there is no conflict between identities on a specific physical device.
In cases when an employee wants calls to his extension also routed to a colleague's office, it is better to use the unconditional forwarding feature of the PBX. This feature must be turned on before the user leaves his office.
Please note that for hot desking, you must have a PIN code on the extension that you want to redirect. Otherwise you will hear the prompt "This feature is not available at this time". You can enter a PIN code in the main menu of the mailbox or from the web interface.
Logging In
When you want to log in, enter the Hot Desking star code (typically "*70"). The PBX will prompt for the extension number and the PIN code for that extension number and acknowledge the Hot Desking with a "the service is active now".
Logging Out
In order to log out, you just need to call the Hot Desking star code from a location that is currently registered as hot desk or from the phone that holds a registration for extension in question. The PBX will answer with a "the service is inactive now".
Limitations
Hot Desking has limitations. Because the configuration of the device does not change during Hot Desking, you will not be able to move telephone preferences (like ring tones, address book programming, etc.) to another desk.
